Refund and cancellation policy
When you can cancel, and how you get your money back.
Cancelling a booking
You can cancel a booking up to 12 hours before your collection slot and receive a full refund. Call or email us using the details on our contact page, quoting your booking number (it starts with BT and is on your confirmation email).
Cancelling late, or missing your slot
A cancellation within 12 hours of the slot, or a no-show, is not refundable — the collection visit and laboratory slot have already been committed by then. You may instead ask us to reschedule once, subject to availability.
Once your sample has been collected
After a sample has been collected, the test is under way at Thyrocare and the booking cannot be refunded.
When we refund you in full
- We cancel your booking, or our team does not turn up for a home collection.
- We cannot perform a test you paid for, and you do not want a replacement test.
- You were charged more than once for the same booking.
- Money left your account but the booking was never confirmed — see below.
Failed payments
If a payment fails but your bank shows the amount as debited, it is normally an uncaptured authorisation and your bank releases it automatically, usually within 5 to 7 working days. If it has not been released after that, contact us with your booking number and the bank reference and we will trace it with Razorpay.
How refunds are paid
Approved refunds are issued through Razorpay to the original payment method — we cannot refund to a different card, account or UPI ID. We process approved refunds within 7 working days; your bank may take a few days more to show the credit.
A problem with your report
If you believe a result is wrong, contact us before going anywhere else. Where the laboratory confirms a testing error, we arrange a re-test at no cost to you. A re-test requested for any other reason is a fresh booking and is chargeable.
Raising a refund request
Contact Misterhair using our contact details, with your booking number and what went wrong. We acknowledge refund requests within 2 working days and tell you the outcome in writing.