Terms of service
The agreement between you and Misterhair when you book a test.
Who we are
This booking portal is operated by Misterhair, trading as MisterHair. Laboratory testing is carried out by our testing partner, Thyrocare. By booking a test you agree to these terms.
What we provide
We take your booking for the blood tests you select, arrange collection of your sample either at home or at a collection centre, have the sample tested by Thyrocare, and deliver the resulting report to you through this portal. We do not provide diagnosis, treatment or medical advice.
Prices and payment
Prices shown on the booking page are in Indian Rupees and include all applicable taxes unless stated otherwise. Home collection may carry an additional fee, which is shown before you pay. Bookings are prepaid: your slot is confirmed only once payment succeeds. Payments are processed by Razorpay — we never receive or store your card, UPI or bank details.
Your appointment
- Give accurate details. A wrong name, age, gender or mobile number can invalidate a test result or send your report to the wrong person.
- Follow any fasting instruction shown for the tests you booked. A sample taken without the required fasting may have to be repeated, and a repeat visit is chargeable.
- Be reachable at the phone number you gave. For home collection, be at the address you gave within the slot you chose.
- If our collection team cannot reach you or cannot collect the sample because of something outside our control, the booking may be treated as a no-show.
Reports
Reports are normally available within 24 to 48 hours of collection. Some tests take longer, and a sample that fails quality checks at the laboratory may need to be recollected. Your report is released to the private link we email you; that link is specific to your booking, so treat it like a password. Reports are laboratory results only — they are for your doctor to interpret, and must not be used to self-diagnose or to start, stop or change any treatment.
Cancellations and refunds
Cancellations and refunds are covered by our refund and cancellation policy.
Your privacy
Health information you give us is handled as described in our privacy notice.
What we are not liable for
We are not liable for any decision taken on the basis of a report without medical advice, for a delay caused by a laboratory recollection or by circumstances outside our reasonable control, or for any loss beyond the amount you paid for the booking concerned. Nothing here limits any liability that cannot be limited under Indian law.
Changes and governing law
We may update these terms; the version on this page at the time of your booking is the one that applies to it. These terms are governed by the laws of India, and the courts at Bengaluru have exclusive jurisdiction.
Contact
Questions about these terms: see our contact page.